4 Key take-aways and resources
Key takeaways
Taking the time to work on communication skills can help improve interactions with organic and alternative clients and result in more rewarding work and relationships. Moreover, client satisfaction and the likelihood of returning to the same practice increase with effective communication from the veterinarian.
- Good communication improves animal health outcomes and client and veterinary satisfaction
- Listening and acknowledging client’s concerns and feelings is essential to good communication and de-escalating conflict
- Be aware of body language and nonverbal communication in interactions with clients
- Using relationship-centered communication style encourages collaboration and fosters a group approach toward resolving issues and concerns on O/A farms and in general.
Additional resources
Communication in Veterinary Medicine
Conflict Resolution
5 approaches to conflict resolution
5 C’s of conflict communication
5 conflict resolution strategies
Thank you!
Remember to return to the course home page to complete this chapter’s quiz. After successfully passing the 5-question multiple-choice quiz, you can collect your Certificate of Completion to earn 1.0 RACE-approved CE credit.
